Need Help Navigating a Healthcare Challenge?
Every healthcare situation is unique. Contact Espoir to discuss your concerns and learn what support options may be available.
What to Expect When You Contact Espoir
We designed our intake process to be simple, respectful, and straightforward. You do not need to have every detail figured out before reaching out. Our first step is simply understanding your situation and determining how Espoir may be able to help.
Step 1: Contact Espoir
Reach out by phone at 877-352-7744, email at support@espoircare.org, or complete our online inquiry form. During this initial contact, you can share a brief overview of your healthcare concern, dispute, or advocacy needs. There is no wrong way to begin. We are here to listen and help you understand the next steps.
Step 2: Initial Consultation
A member of the Espoir team will schedule a confidential consultation to learn more about your situation.
During this conversation, we will:
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Listen to your concerns
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Understand the challenges you are facing
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Answer your questions
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Explain available service options
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Determine whether Espoir is the right resource for your needs
Step 3: Review Service Options
After learning about your situation, we will discuss the appropriate support options available.
Depending on your needs, services may include:
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Healthcare advocacy
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Insurance navigation support
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Healthcare dispute resolution
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Mediation services
We will explain the process, expectations, and applicable fees before moving forward.
Step 4: Schedule Your Service
Once you decide to move forward with Espoir, we will schedule your appointment at a time that works for you.
Services may be available through:
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Virtual appointments
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Phone consultations
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In-person appointments (if applicable)
Step 5: Complete Required Forms
Before your first appointment, you will receive any necessary intake forms and service agreements. These documents help us understand your situation, confirm your goals, and ensure we are prepared to provide appropriate support.
Step 6: Begin Your Journey Toward Resolution
Your first session is an opportunity to discuss your concerns, identify your goals, and understand the path forward. At Espoir, we believe every person deserves to be heard, informed, and supported while navigating difficult healthcare situations.
Hope. Voice. Resolution.
A Note on Confidentiality & Trauma-Informed Care
Every step of our intake process is confidential and trauma-informed. Our staff is trained to engage with sensitivity, patience, and deep respect for each person's lived experience. We understand that many of our clients have been through difficult, sometimes retraumatizing systems — and we are committed to being different. You are safe here.