Monthly Support Plan
Espoir Ongoing Support Plan
Service Description
For clients who need continued guidance. Monthly Ongoing Support Plan 75.00 Month-to-Month Ongoing healthcare advocacy and navigation support for clients who need continued assistance as their healthcare or insurance matter progresses. Each month includes: Two 60-minute advocacy/navigation sessions Up to 60 minutes of document review Up to 30 minutes of email/secure-message support Communication preparation for providers, insurers, or organizations Follow-up on established action items Monthly progress and next-step review Priority scheduling when available Not included: Unlimited calls, emails, messages, document review, mediation, legal services, medical advice, or extensive dispute-resolution work. Services exceeding the monthly allowance require client approval and may be billed separately. Month-to-Month Terms No long-term commitment. The plan renews monthly until canceled. Clients may cancel before their next billing date to prevent the following month's charge. Unused sessions, document-review time, and communication time do not roll over to the next month. Additional services must be approved before additional charges are incurred.
Cancellation Policy
Espoir Booking Policy Scheduling Your Consultation or Service Appointment At Espoir, we understand that reaching out for support during a healthcare challenge can feel overwhelming. Our goal is to make the scheduling process simple, respectful, and convenient while ensuring we have the time needed to properly support each client. By scheduling an appointment with Espoir, you acknowledge and agree to the following policies. Appointment Scheduling Appointments must be scheduled in advance through our online booking system, by phone, or by email. When booking your appointment, please provide accurate contact information and select the service that best describes your needs. If you are unsure which service is right for you, we recommend scheduling an initial consultation so we can better understand your situation and discuss appropriate options. Consultation Appointments Initial consultations are designed to: Understand your concerns Learn about your healthcare-related situation Discuss available support options Determine whether Espoir’s services may be appropriate for your needs A consultation does not guarantee ongoing services, a specific outcome, or resolution of a dispute. Appointment Confirmation You will receive confirmation of your scheduled appointment. Please review your appointment details carefully and contact Espoir as soon as possible if any changes are needed. Cancellation & Rescheduling Policy We understand that unexpected situations occur. If you need to cancel or reschedule, please provide at least 24 hours' notice whenever possible. Appointments cancelled or rescheduled with less than 24 hours' notice may be subject to a cancellation fee. Late Arrivals Please notify Espoir if you anticipate being late. Appointments may need to be shortened or rescheduled if a late arrival impacts the availability of the scheduled time. Missed Appointments If you do not attend your scheduled appointment and do not provide notice, the appointment may be considered a missed appointment. Repeated missed appointments may require payment before future appointments can be scheduled. Payment Policy Payment arrangements will be discussed before services begin. Depending on the service selected, payment may be required: At the time of booking Before the appointment According to an agreed service plan Espoir will clearly communicate fees and payment expectations before beginning service. Confidentiality Espoir respects your privacy and trust
Contact Details
9601 North Centennial Drive, Munster, IN, USA
(877) 352-7744
support@espoircare.org