PRIVACY POLICY

​This document offers a clear overview of our privacy policy, detailing how we collect, use, and protect your personal information. We are dedicated to safeguarding your privacy and ensuring the security of your data at all times. We encourage you to read this policy carefully to understand our practices regarding your information and to appreciate the careful measures we take to manage and protect it responsibly.

 

the types of information the Espoir website is collecting and the manner in which it collects the data description

 

This statement explains why our website collects certain types of information, our practices regarding the sharing of that information with third parties, and how visitors and customers can exercise their rights under relevant privacy laws. It also outlines our specific practices related to the collection of data from minors, among other topics.

 

Espoir ("Espoir," "we," or "us") may collect information about you through your interactions with our website and mobile applications ("apps") that contain a link to this statement (collectively referred to as the "Services").

 

 If you are covered by a self-funded employer plan, please request a copy of your Notice from your employer. Member information might be collected when you enroll as we may need your insurance information to access your account. Our websites and mobile apps are for a general audience and not intended for children under 13, and we do not knowingly collect personal information from them. We want you to be aware of the personal information we may collect about you.

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                                                 Contact Information

We may collect personal information including:

• Name, address, email, phone number, and details about your devices.

• Password, if you set up an account.

• Demographic information (age, date of birth, gender).

• Language preferences.

• Driver’s license or Social Security number.

• Automatically collected data (web browser details, cookies, and tracking information).

 

                                      Mobile Apps Permissions

Our mobile apps may request permission to access:

- Your GPS location for locating nearby providers.

- Bluetooth, camera, and audio for communication with a provider.

- Your calendar to add appointments.

• Files and images for uploads during provider interactions.

• Your IMEI (International Mobile Equipment Identity) number, which is used to authenticate your device as part of our security program

                             

                             How We Collect Your Personal Information

 

We’re excited to share how we gather your personal information! We collect it when you:

 

• Sign up or create a profile

• Make a purchase or transaction

• Request products or services

• Interact with our products

• Participate in surveys or quizzes

 

Additionally, we automatically collect some device information, such as your location, IP address, and app activity. This helps us recognize you and your device, ensuring a secure experience and allowing us to tailor our services to your needs.

 

Your information is important to us! You have the right to update your details as required by law. Just email us or revisit the app section where you provided your info. We’re here to help!